{"id":115741,"date":"2023-12-15T20:02:35","date_gmt":"2023-12-16T02:02:35","guid":{"rendered":"https:\/\/lospoliticosveracruz.com.mx\/?p=115741"},"modified":"2023-12-15T20:02:40","modified_gmt":"2023-12-16T02:02:40","slug":"abuelitos-desprotegidos","status":"publish","type":"post","link":"https:\/\/lospoliticosveracruz.com\/?p=115741","title":{"rendered":"ABUELITOS DESPROTEGIDOS"},"content":{"rendered":"\n

Brenda Caballero
<\/strong>N\u00fameros Rojos<\/em><\/p>\n\n\n\n

\u201c\u00bfMija, me puedes ayudar? Quiero saber si ya me depositaron mi pensi\u00f3n, y me dijeron que puedo verlo desde el celular\u2026 pero no le entiendo\u201d.
\u00bfCu\u00e1ntas veces ha escuchado esta historia de alg\u00fan adulto mayor? O quiz\u00e1 al ir a sacar dinero al cajero autom\u00e1tico, alg\u00fan abuelito le ha pedido ayuda para poder retirar su dinero, simplemente porque no le entiende al mecanismo.<\/p>\n\n\n

\n
\"\"<\/a><\/figure>\n<\/div>\n\n\n


Pareciera algo tan com\u00fan para usted o para m\u00ed, hacer una transferencia, pagar la tarjeta de cr\u00e9dito, hacer un retiro sin tarjeta, pagar un servicio, invertir en pagar\u00e9 o hasta en fondos de inversi\u00f3n a trav\u00e9s de una aplicaci\u00f3n bancaria. \u00bfPero qu\u00e9 pasa con ese sector de la poblaci\u00f3n que ha sido obligada a migrar a una aplicaci\u00f3n bancaria por internet sin tener idea de los avances tecnol\u00f3gicos? Bueno, a veces s\u00ed se tiene, pero tienen alguna situaci\u00f3n de discapacidad como por ejemplo la ceguera. Bueno, esa es otra historia.
\u00bfQu\u00e9 hacer cuando los datos biom\u00e9tricos impiden realizar las transacciones?
Regresemos a los adultos mayores, que tambi\u00e9n son v\u00edctimas de los datos biom\u00e9tricos, pues muchas veces sus huellas no son reconocidas en los lectores bancarios para hacer sus movimientos financieros. Y all\u00ed los tiene, asistiendo al banco con un ejecutivo para que los atienda, d\u00f3nde muchas veces tienen que hablar por telef\u00f3no o hacer nuevamente los tr\u00e1mites con su aplicaci\u00f3n, pues el ejecutivo se encuentra limitado.
La Condusef recientemente inform\u00f3 que 3 de cada 10 personas que les hacen reclamaciones y acuden a ellos son personas mayores de 60 a\u00f1os. Por eso, en coordinaci\u00f3n con algunos bancos y afores, han establecido un protocolo para la atenci\u00f3n de adultos mayores.
Es decir, al acudir el adulto mayor al banco, se le dar\u00e1 prioridad en su atenci\u00f3n, incluso si llama por tel\u00e9fono tambi\u00e9n recibir\u00e1 atenci\u00f3n directa y personalizada para que no tenga que estar buscando la extensi\u00f3n o presionando alg\u00fan n\u00famero, con la intenci\u00f3n de evitar que pueda ser v\u00edctima de extorsiones o fraudes al usar canales digitales.
La estrategia es de creciente creaci\u00f3n, pero ya se empieza a escuchar informaci\u00f3n en varios medios de comunicaci\u00f3n sobre el nuevo trato que le dar\u00e1n a los adultos mayores.
Bancos como Santander, Banamex, BBVA, Banorte, Banco Azteca se han sumado, as\u00ed como las Afores Citibanamex, PensionISSSTE, Profuturo y Azteca.
El Protocolo incluye los siguientes Principios: 1.- Trato digno, con respeto al libre albedr\u00edo e integridad personal; 2.- Atenci\u00f3n igualitaria y libre de discriminaci\u00f3n; 3.- Atenci\u00f3n Preferente y Prioritaria; 4.- Debido Acceso a Medios de Atenci\u00f3n; 5.- Asistencia y acompa\u00f1amiento espec\u00edfico; 6.- Implementaci\u00f3n de tr\u00e1mites simplificados; 7.- Educaci\u00f3n Financiera Adecuada; 8.- Inclusi\u00f3n Financiera; 9.- Certeza Jur\u00eddica y 10.- Protecci\u00f3n de Datos Personales.
El Proyecto suena bien, pero \u00bfPor qu\u00e9 el Banco del Bienestar no se ha adherido al Proyecto? Recordemos que el mayor porcentaje de sus usuarios son adultos mayores y que cada rato salen quejas y m\u00e1s quejas por fraudes y robo de pensiones a los abuelitos.
Esperemos que pronto lo haga y que proteja a ese sector de la poblaci\u00f3n que est\u00e1 en su mayor\u00eda con la Cuarta Transformaci\u00f3n.<\/p>\n\n\n\n

correo:caballero_brenda@hotmail.com
Twitter: @NumerosRojos_BC<\/p>\n","protected":false},"excerpt":{"rendered":"

Brenda CaballeroN\u00fameros Rojos \u201c\u00bfMija, me puedes ayudar? Quiero saber si ya me depositaron mi pensi\u00f3n, y me dijeron que puedo verlo desde el celular\u2026 pero no le entiendo\u201d.\u00bfCu\u00e1ntas veces ha escuchado esta historia de alg\u00fan adulto mayor? O quiz\u00e1 al ir a sacar dinero al cajero autom\u00e1tico, alg\u00fan abuelito le ha pedido ayuda para poder […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[70],"tags":[2687,3236,2973],"class_list":{"0":"post-115741","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-de-opinion","7":"tag-brenda-caballero","8":"tag-pension","9":"tag-tarjeta-de-credito"},"yoast_head":"\nABUELITOS DESPROTEGIDOS - Los pol\u00edticos Veracruz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lospoliticosveracruz.com\/?p=115741\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ABUELITOS DESPROTEGIDOS - Los pol\u00edticos Veracruz\" \/>\n<meta property=\"og:description\" content=\"Brenda CaballeroN\u00fameros Rojos \u201c\u00bfMija, me puedes ayudar? 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