Julio Vallejo <\/em><\/p>\n\n\n\nHace unos d\u00edas, la \u00abeficiencia tecnol\u00f3gica\u00bb me dio una bofetada de realidad, en la taquilla de Cin\u00e9polis. Una larga fila de clientes intentaba, sin \u00e9xito, comprar boletos en los quioscos digitales; el sistema operativo, hab\u00eda fallado. Al final, todos fuimos redirigidos a la \u00fanica caja manual abierta, atendida por una sola empleada que, para colmo, solo aceptaba pago con tarjeta bancaria.<\/p>\n\n\n\n\n\n
La frustraci\u00f3n era palpable. Cuando le pregunt\u00e9 por qu\u00e9 no habilitaban otra caja, su respuesta fue elocuente: \u00abcorrieron a algunos compa\u00f1eros\u00bb. Este episodio evidenci\u00f3 un servicio p\u00e9simo y caro por parte de la franquicia, pero, sobre todo, puso sobre la mesa la cruda realidad de la implementaci\u00f3n tecnol\u00f3gica en nuestro pa\u00eds: una que a menudo prioriza el recorte de costos sobre una transici\u00f3n humana y funcional.<\/p>\n\n\n\n
La brecha entre la promesa y la realidad. La IA y la automatizaci\u00f3n prometen un futuro de mayor productividad y eficiencia. La IA est\u00e1 incrementando la productividad de los trabajadores, al liberarles de tareas manuales repetitivas. Sin embargo, mi experiencia sugiere que para que la tecnolog\u00eda est\u00e9 \u00abal cien por ciento\u00bb en un pa\u00eds como M\u00e9xico, donde persisten desaf\u00edos de infraestructura y conectividad, el camino es largo y accidentado.<\/p>\n\n\n\n
El problema no es la tecnolog\u00eda, pero si c\u00f3mo se implementa. Cuando las empresas automatizan sin invertir en sistemas robustos y en personal de apoyo capacitado, la experiencia del usuario final se resiente. La ineficiencia tecnol\u00f3gica se convierte en un problema social, incrementando la frustraci\u00f3n del consumidor y la presi\u00f3n sobre el empleado que queda.<\/p>\n\n\n\n
Lo que m\u00e1s me llam\u00f3 la atenci\u00f3n fue la actitud de la empleada. Al comentarle en tono de broma que deb\u00edamos empezar una \u00abrevoluci\u00f3n\u00bb ante estos casos, ella solo solt\u00f3 una risa ir\u00f3nica y se encogi\u00f3 de hombros, una se\u00f1al de resignaci\u00f3n. Su apat\u00eda no era personal; era el reflejo del agotamiento laboral y la falta de motivaci\u00f3n de alguien que trabaja bajo presi\u00f3n, sin gerentes visibles y con el temor latente de ser el pr\u00f3ximo \u00abcompa\u00f1ero\u00bb despedido.<\/p>\n\n\n\n
La falta de inter\u00e9s de la empresa (evidente al no tener un gerente en el local o un plan de contingencia) genera un c\u00edrculo vicioso: empleados desmotivados ofrecen un mal servicio, lo que refuerza la justificaci\u00f3n empresarial para automatizar a\u00fan m\u00e1s, desplazando a m\u00e1s personas.<\/p>\n\n\n\n
La Organizaci\u00f3n internacional de Trabajo y el Fondo Monetario Internacional han advertido que la IA afectar\u00e1 a cerca del 40% de los empleos a nivel global, tanto reemplazando tareas como complementando a los trabajadores. En M\u00e9xico, los empleos expuestos a la IA han crecido un 88% desde 2021. El personal administrativo y de servicios, como los cajeros de cine, son de los roles m\u00e1s vulnerables a esta automatizaci\u00f3n.<\/p>\n\n\n\n
\u00bfQu\u00e9 podemos hacer?<\/strong><\/p>\n\n\n\nLa soluci\u00f3n es la inversi\u00f3n en capital humano, infraestructura robusta y la protecci\u00f3n social y regulaci\u00f3n; por \u00faltimo, no normalizar la ineficiencia tecnol\u00f3gica por \u00absalud mental\u00bb ya que esto solo pospone los problemas sociales. Como consumidores y trabajadores, debemos exigir a las empresas una implementaci\u00f3n tecnol\u00f3gica que sea eficiente, humana y justa. Mi incidente en Cin\u00e9polis no fue solo un mal d\u00eda de servicio; fue un recordatorio de que el futuro de la IA debe construirse con empat\u00eda, no solo con algoritmos. Y cuando pens\u00e9 que solo fue un incidente a la hora de salir de la plaza; la pluma del estacionamiento no me dejaba salir, tuvimos que llamar a un empleado para que la revisara y as\u00ed poder continuar nuestro camino.<\/p>\n\n\n\n
#IinteligenciaArtificial #cinepolisxalapa #Cinepolis #empleo<\/p>\n","protected":false},"excerpt":{"rendered":"
La delgada l\u00ednea entre mi opini\u00f3n y la tuya Julio Vallejo Hace unos d\u00edas, la \u00abeficiencia tecnol\u00f3gica\u00bb me dio una bofetada de realidad, en la taquilla de Cin\u00e9polis. Una larga fila de clientes intentaba, sin \u00e9xito, comprar boletos en los quioscos digitales; el sistema operativo, hab\u00eda fallado. Al final, todos fuimos redirigidos a la \u00fanica […]<\/p>\n","protected":false},"author":2,"featured_media":141394,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[75],"tags":[],"class_list":{"0":"post-160346","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cine-libros-y-mas"},"yoast_head":"\n
DESEMPLEO CONTRA EL EMPLEO\u2026 EN M\u00c9XICO - Los pol\u00edticos Veracruz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lospoliticosveracruz.com\/?p=160346\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DESEMPLEO CONTRA EL EMPLEO\u2026 EN M\u00c9XICO - Los pol\u00edticos Veracruz\" \/>\n<meta property=\"og:description\" content=\"La delgada l\u00ednea entre mi opini\u00f3n y la tuya Julio Vallejo Hace unos d\u00edas, la \u00abeficiencia tecnol\u00f3gica\u00bb me dio una bofetada de realidad, en la taquilla de Cin\u00e9polis. Una larga fila de clientes intentaba, sin \u00e9xito, comprar boletos en los quioscos digitales; el sistema operativo, hab\u00eda fallado. 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